In short: Sardinia Guide is the brand of Kelku Travel, a travel agency based in Alghero, registered in the Sardinia Region's official register, insured for civil liability and a member of a guarantee fund for package travel. Here are the official details and how bookings, payments and cancellations work.
Who we are
Sardinia Guide is the brand under which Kelku Travel di Francesco Costantino Ruggiu operates, a sole proprietorship based at via Antonio Gramsci 6, 07041 Alghero (SS), Italy. VAT no. IT02807550906, registered with the Sassari Chamber of Commerce, REA SS-206190. Contact: info@sardiniaguide.com, +39 079 562 5012.
Licence and registration
Kelku Travel is entered in the Sardinia Region's register of travel and tourism agencies under no. 468 (Determination no. 327 of 11 May 2021 of the Regional Department of Tourism, Crafts and Trade, under Regional Law 13/1988). The technical director is the owner, registered under no. 668 in the regional register of technical directors of travel and tourism agencies.
Insurance
- Professional liability with Unipol Assicurazioni S.p.A., insured amount of EUR 2,066,000.
- Third-party and employer's liability, with insured amounts of up to EUR 2,000,000.
Policy details are available on request.
Package travel guarantee
For package travel we belong to the guarantee fund Il Salvagente s.c. a r.l. of Turin, as required by article 47 of Legislative Decree 79/2011 (Italian Tourism Code). The guarantee protects travellers in the event of the organiser's insolvency or bankruptcy, covering the refund of the price paid and repatriation. The membership certificate is available on request.
How booking and payment work
Every service starts with a written quote. We accept bank transfer, credit card and Stripe payment links. Deposit and balance, with their deadlines, depend on the service or package chosen and are stated in the quote before you confirm. A booking is confirmed by written confirmation and payment of the stated deposit.
Cancellations and penalties
Terms vary by service or package, because they depend on the conditions of the suppliers involved (boats, venues, guides, transport). You will always find them in writing in the quote and confirmation, before you pay. In short:
- Boat excursions: full refund in case of bad weather; 50% refund for cancellations up to 4 days before departure.
- Other single services (trekking, tastings, transfers, guides): terms stated in the quote.
- Package travel and multi-day tours: penalties depend on the package and on the costs already incurred with suppliers, and are stated in the contract. Travellers may withdraw before departure under the Italian Tourism Code, with a refund net of appropriate and justified withdrawal fees.
- Groups, incentives and corporate events: terms set out in the tailored proposal you accept.
If we have to cancel or change a service (because of bad weather, safety reasons or force majeure), we will tell you as soon as possible and offer an alternative or the refund provided by the terms of the service.
What is included in the price
Every quote lists in detail what is included and what is not (for example transport, meals, entrance fees, flights and ferries): anything not stated in the quote is not included. Additional services can be requested as extras.
Who looks after you
We work with professionals qualified for each activity: environmental guides, hiking guides and skippers holding the titles and licences required by law to operate. On request we can tell you the qualifications of the people who will lead your programme.
Complaints and support
If something goes wrong during the service, tell us right away by phone or WhatsApp (+39 328 085 3006) so we can act on the spot. For written complaints, email info@sardiniaguide.com and we will reply in writing.
This page is an information summary and does not replace the quote or contract you accept, which prevail in case of differences.